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Our Policy
Everything You Need to Know
At More Moments, we believe the lead-up to your celebration should be just as stress-free as the moment itself. To ensure your experience is seamless, intimate, and perfectly executed, we’ve gathered answers to our most frequently asked questions.
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Whether you’re curious about our travel radius or how we coordinate with hotels, you’ll find everything you need below to prepare for your unforgettable setup.
Curated. Intimate. Memorable.
Frequently Asked Questions
Location & Travel
Where are you based?
More Moments is located in Dunwoody, GA. We happily travel to your desired location within a 20-mile radius of the city.
Do you travel further?
Yes! For locations beyond 20 miles, a per-mile travel fee will be applied to your final invoice.
Logistics & Setup
How long does setup take?
​Most setups take between 2–3 hours. This varies depending on your selected package and any custom add-ons. We will coordinate with you or the hotel staff to ensure a seamless arrival and setup before your "Big Moment."
What are your parking requirements?
If your location requires paid parking or a specific pass, we ask that you provide one or cover the cost. A flat $25 parking fee will be added to bookings at locations where free, accessible parking is not available.
Do you do "House Calls" (Residential Setups)?
Absolutely! We can transform your home just as easily as a hotel room. Because residential setups often require extra prep (different wall types, ceiling heights, or room layouts), a $45 service fee applies to all house calls.
Booking & Payments
How far in advance should I book?
To ensure we have all the materials and custom lettering ready for your design, we require all orders to be placed at least 2 weeks prior to your event date.
What is the payment structure?
A 50% non-refundable deposit is required at the time of booking to secure your date. The remaining balance must be paid in full 2 days before your setup (e.g., if your setup is on 2/14, the balance is due by 2/12).
Can I change my order?
Once an order is placed, the design and lettering are finalized so we can begin prep. Changes requested after booking may not be possible or may result in additional fees and delays.
Rescheduling & Refunds
What if I need to reschedule?
Life happens! If you reach out at least 7 days prior to your date, you can reschedule for a new date at no additional cost.
Late Rescheduling:
If you reschedule within 7 days of your event, 50% of your remaining balance must be paid to secure the new date.
Refund Policy:
All payments made to More Moments are final and non-refundable.